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You are here: Home FAQ Taxes, Customs and Duties
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Taxes, Customs and Duties

 

1. Customs clearance issues

All imported goods are subject to Customs clearance in every country. 
 
When you buy from Digitalzone2u, the goods are delivered from Malaysia. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your country. 
 
According to our general terms and conditions, you may order anything you like from Digitalzone2u and we will fulfill your order without charging any taxes, but it remains totally your responsibility to find out in advance if the products are permissible to import into your country, and if so what clearance requirements, taxes, policies etc apply in your country. 
 
Digitalzone2u cannot offer advice or pre-shipment information on Customs issues in any regard. 
 
Please be aware that since your order will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies. As the importer, you will have to bear sole responsibility for issues that may arise from an inspection or hold during the clearance of the goods. 
 

2. Do I have to pay tax on orders I buy?

There are no sales taxes or hidden charges to pay on the product when you buy items from Digitalzone2u. However, you may need to pay some taxes on your local side when you receive the goods. 
 
Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of electronics products to your country, you will need to research what the law and policies are in your country.

 

3. Declared Value: Packet value affects tax

Usually, importing big quantities of goods from overseas is controlled by your country's customs quite strictly, but smaller quantities can be imported more freely. The definition of "big quantity" and "small quantity" (often defined by a value "threshold") varies from country to country. 
 
The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as "under-declaring" the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is at your own risk.

 

4. Declared contents: Packet contents affect tax

The category of goods you are importing often has an effect on whether you have to pay tax, or how much. 
 
Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. While, specific restrictions on certain items such as spy cameras and jammers may apply in your country as well - please research that information for your local country. 
 
The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is at your own risk.

 

5. How to pay import taxes

If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door. 
 
On bigger orders (anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments.

 
6. Why you need to do your own research

Importing and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the size and contents of the shipment; and (d) not consistently applied by your country's different ports and customs houses. Therefore Digitalzone2u cannot offer you specific advice about how much tax you will need to pay, or any guarantees related to this issue. 
 
We will always do our best to help you import successfully. If you have any doubts, simply drop us an email.
 
Sometimes the importing rules according to your country's government and customs are not enforced as strictly or consistently as they say. A good way to find out the realities of importing into your country is to begin with a series of smaller orders from Digitalzone2u and make careful notes of what (if any) steps you had to go through or charges you had to pay. You may be pleasantly surprised how easy importing is for you.


7. Who will provide import paperwork?

In general all the paperwork required for clearing your goods through customs is provided by Digitalzone2u. Usually the shipping invoice and courier waybill included with all shipments from Digitalzone2u is sufficient. 
 
Sometimes additional paperwork such as product licenses is required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action. 
 
You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request. 
 
It is your responsibility to confirm the details of the shipping paperwork with Digitalzone2u before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exceptions arising from this paperwork.

 

8. Tax Liability

The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. 
 
Digitalzone2u accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted, and they cannot be reimbursed to you under any circumstances. 
 
If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to us. In any such cases you, the importer, bear sole responsibility provided no error has been made by Digitalzone2u in following your order requirements.

 

9. Can we always declare really low?

The answer is NO, NOT ALWAYS... because your order value may be much higher than this and declaring that low value would not be feasible. 
 
Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we will do our best to help you with this. 
 
If you need advice about whether a particular declared value is deemed possible, before you pay, please drop us an email specifying the order number. We will then look at the contents of that order and your country and assess what declared value is sensible.

 

10. Will you help me to clear customs?

In any circumstances, customs clearance is buyer's responsibility. Digitalzone2u recommends buyers to consult with their countries' customs authority before importing any merchandise in large quantity to minimize customs duties and avoid delay. 
 
We will provide the basic export documents and information, including commercial invoice and packing slip, for customs clearance at the designated country. 

 

11. Our products meet customs clearance requirement

Most of the time, our products pass the customs clearance without any issue. However, importing requirement varies from countries to countries. We suggest you to contact your countries' customs office for more details and make sure the goods meet all importing requirements to minimize customs duties and avoid delay. 
 
If the shipment is held or impounded by the customs in consignee's country because of the customer or consignee refuses to pay customs fees, duties, or taxes, buyer will assume all additional fees and penalties associated with such an action.

 

12. Do the products Delivered Duty Paid (DDP)?

So sorry. The products sent from Digitalzone2u not include delivery duty paid. 
 
As we are not clear about the custom tax policy of your country, so we do not know how to predict the import duties and other relevant charges which should pay in your country when the goods passing your country custom. 
 
We recommend, before placing the order, please know about your custom policy and tell us how to do.

 
13. Do I need to pay Import Duties for ordered products?

Probably yes. You have to know about the import duty rule of your country before placing order. As we know, many countries do not charge import duties on private items, samples, and goods below a certain stated value. 
 
Please note: Digitalzone2u is not responsible for the import duties and custom cost. As we are in Malaysia and not clear about the custom tax policy of your country, so we do not know how to predict the import duties and other relevant cost which should pay in your country when the goods passing your country custom.
 
For letting the order package passed the custom smoothly, Items shipped from Digitalzone2u will be declared at the lowest nominal market price which based on the original manufacture factory cost. 
 
Obviously you would like to pay tax as low as possible when the order packages arrive to your country. If you have any special request of the declared value, please feel free to let us know, we will consider it and define a suitable declared value for the goods, we will also try our best to lower the custom charge for you. 
 
Digitalzone2u does not add any sales taxes or hidden charges to the orders.

 

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